ITIL4® Service Management

Althris have been providing ITIL Training and Trainers for many years. With outstanding results in all areas of  ITIL and Service Management. we can work with you to adopt new approaches and techniques, helping you to achieve measurable and sustainable results.


Fully Accredited

Althris ITIL Service Management Training and Trainers are fully accredited and certified

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Experienced Trainers

Fully certified, highly qualified and have comprehensive experience in all aspects of ITIL Service Management

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Bespoke Training

We take you beyond the traditional training methods to help you achieve measurable & sustainable results

Course details and information

ITIL4® In-Class Training

ITIL Training Dublin

ITIL (Information Technology Infrastructure Library) provides a robust framework of best service management practices essential for organisations aiming to deliver high-quality IT services.

Amid the accelerating pace of technological advancements, there is a rising demand for professionals with ITIL certification.
Dublin is a significant technology hub in Europe. An ideal location for aspiring IT service professionals to undertake the ITIL V4 Foundation Training Course.

Understanding ITIL

ITIL’s Evolution

Our ITIL training courses track the evolution of this robust framework from ITIL V3 to the latest version of ITIL 4. This historical perspective provides a complete understanding of the ITIL framework. And prepares you to adapt to changes in the IT service management field.

ITIL Service Value System

Integral to our ITIL® 4 Foundation courses, the Service Value System is presented as a practical model for creating, delivering, and continually improving tech-enabled services. 

Learn how to apply this system to streamline ITIL processes and enhance service delivery.

Four Dimensions of Service Value System

Our training exhaustively covers the four dimensions of service management:

  • Organisations and People
  • Information and Technology
  • Partners and Suppliers
  • Value Streams and Processes

Mastering these dimensions makes you eligible to take the ITIL 4 certification. Doing so demonstrates knowledge of the ITIL scheme and sets you apart in the IT service management field.

ITIL Certification Scheme

The ITIL framework has various distinct levels: ITIL Foundation, ITIL Practitioner, ITIL Managing Professional (MP), ITIL Strategic Leader (SL), and ITIL Master.
As your dependable training consultant, Althris is here to guide you through each stage. 

ITIL Foundation

The ITIL journey commences with the ITIL Foundation training. This level introduces you to the key elements of the ITIL service lifecycle, including its core principles and associated terminologies. Successfully complete this level and pass the ITIL Foundation exam to progress to the next level. 

ITIL Practitioner

Next comes the ITIL Practitioner stage. This level equips you with the practical skills necessary to adopt and adapt the ITIL framework within your organisation. Armed with the knowledge obtained at this level, you can effectively implement the ITIL principles in real-world scenarios. 

ITIL Practice Manager

Progressing further, you reach the ITIL Intermediate stage – Practice Manager. This level provides a modular approach to the ITIL framework, delving into the specifics of ITIL in greater depth. After amassing enough credits from this stage, you qualify to undertake the ITIL Managing Professional Transition Module.

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ITIL Managing Professional (MP)

Take the ITIL Managing Professional exam to become a trusted advisor within your organisation. You can guide and lead IT teams towards successful service management practices. This stage consists of four modules covering the core elements of ITIL, including Create, Deliver & Support, Drive Stakeholder Value, High Velocity IT, and Direct, Plan & Improve. 

ITIL Strategic Leader (SL)

The ITIL Strategic Leader level complements the ITIL Managing Professional designation and focuses on the strategic aspects of service management. The two modules in this level are Direct, Plan & Improve and Digital & IT Strategy. Complete these modules, and you will possess the skills to direct and influence organisational strategy for successful business outcomes.

ITIL Master

The pinnacle of your ITIL journey is attaining the ITIL Master level. To achieve this prestigious title, you must demonstrate your ability to apply ITIL principles in managing and implementing IT service management strategies in real-world situations.
With Althris, your trusted training consultant, you receive expert guidance through each stage.
Commence your ITIL journey today!

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ITIL 4 Certification in Dublin

Althris is a leading training provider and offers accredited ITIL 4 Foundation training in Dublin that sets you on the right path to IT service management certification.
Our Foundation certification courses are delivered by accredited trainers with in-depth industry experience. 

They will equip you with the knowledge and skills required to excel in the ITIL 4 Foundation exam. 

Take ITIL Foundation training with Althris for a comprehensive learning experience formulated to ensure you succeed in the certification exam. 

Choose Althris in Dublin, your trusted training partner, and take the first step towards your ITIL 4 Foundation certification training.

Take ITIL 4 Foundation Training & Exam in Dublin

Althris is a trusted and accredited ITIL training provider in Dublin. Attending our ITIL Foundation certification course can empower you to contribute effectively towards operational efficiency, improving overall productivity and driving business success.

Course Overview

  • ITIL4® Foundation and Exam.
  • Available as Live online via Zoom or In-house.
  • Suited for individuals involved in IT-enabled services.

Course Content

  • Covers fundamentals of the latest IT service management (ITSM) guidance.
  • Focus on modern technologies, operational processes, and service management concepts.
  • Successful candidates receive ITIL4® Foundation certification and appear on the Successful Candidate Registers.

Target Audience

  • Suitable for anyone seeking a basic understanding of the ITIL framework.
  • Ideal for IT professionals, project managers, and those interested in IT Service Management (ITSM).
  • Beneficial for professionals looking to apply ITIL principles across an enterprise.

Organisational Benefits

  • ITIL provides best practice processes for delivering IT services.
  • Applicable beyond IT, extending to departments like Facilities and HR.
  • Maximises business value by aligning processes and services with organisational needs.

Key Concepts Covered

  • Introduction to the Service Value System (SVS).
  • Incorporates Agile, DevOps, Lean, and traditional project management.
  • Topics include guiding principles, four dimensions of Service Management, and ITIL practices.

Exam Details

  • ITIL® Foundation Exam: 1 hour, closed book, 40 multiple-choice questions.
  • 65% score to pass.

Who Should Attend

  • Targets IT and business professionals.
  • Beneficial for IT support staff, consultants, business managers, developers, and anyone in a DevOps team.

The material in ITIL 4 Foundation is designed for a broad audience, offering essential IT service management knowledge and applicable principles.

Why Choose ITIL Certification?

An ITIL certificate is your gateway to a flourishing career in IT service management. Althris is the premier ITIL training course provider in Dublin.

Global Recognition

ITIL certification is internationally recognised as the gold standard for IT service management.
When you choose Althris ITIL courses in Dublin, you align your skills with global trends, broadening your professional horizons and making you a valuable asset to any organisation.

Career Advancement

A certification in ITIL is a powerful career booster. IT professionals with ITIL credentials are often preferred for higher roles and leadership positions.
Althris ITIL training in Dublin offers a comprehensive path, equipping you with the specialised knowledge to propel your career forward.


Being ITIL certified is a testament to your understanding and expertise in IT service management. With Althris ITIL training in Dublin, you gain credibility by mastering the proven ITIL service management framework. Enhance your reputation and position yourself as a trusted advisor in your organisation.

Preparing for your ITIL Course

Study tips

Mastering ITIL is about understanding core concepts and the framework. Our curated study materials focus on critical areas, enabling a deeper comprehension of the ITIL lifecycle and processes.

Exam Preparation

Success in the ITIL certification exam requires practice. Althris provides valuable resources, including comprehensive mock tests and practical case studies. These equip you with confidence and knowledge for a first-time pass.

Training options

Althris offers flexible ITIL training courses in Dublin. Choose self-paced online courses for personalised learning, virtual classrooms for real-time interaction, or in-person training sessions for a traditional experience. 

Secure your ITIL certification with Althris – the leading provider in Dublin.

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Applying ITIL in the Workplace

Implementing ITIL in a Typical Tech Company 

How can ITIL principles implemented in a typical technology firm enhance IT service management? 

The company, we’ll call it TechCorp, wished to improve its IT service management for increased efficiency and customer satisfaction. Their first step was enrolling in the ITIL Foundation level course offered by Althris.

The Foundation course provided the TechCorp IT team with a comprehensive understanding of the ITIL service lifecycle, including its five key stages:

  1. Service Strategy
  2. Service Design
  3. Service Transition
  4. Service Operation
  5. Continual Service Improvement (CSI). 

How Each Stage Works

Service Strategy

  • Problem: TechCorp had no unified vision for IT service provision, leading to disjointed efforts and inefficiencies.
  • Solution: The ITIL Foundation course provided a clear framework for developing an effective service strategy, allowing TechCorp to align its IT services with business objectives.
  • Outcome: TechCorp now operates with a coherent service strategy, leading to greater operational efficiency and business alignment.

Service Design

  • Problem: TechCorp faced issues in designing services that were both efficient and met the needs of customers.
  • Solution: With the help of ITIL training, the company learned how to design services effectively, taking into account the four Ps: People, Processes, Products, and Partners.
  • Outcome: TechCorp was able to effectively design services that improved efficiency and customer satisfaction.

Service Transition

  • Problem: TechCorp struggled to transition services from the design phase to live operation. This resulted in service disruption and customer dissatisfaction.
  • Solution: ITIL training introduced best practice approaches to manage changes efficiently and smoothly, minimising the impact on live services.
  • Outcome: TechCorp now experiences fewer service disruptions during transitions, leading to increased operational stability and improved customer relations.

Service Operation

  • Problem: TechCorp faced challenges in efficiently managing day-to-day operations of their IT services.
  • Solution: The ITIL course taught TechCorp how to manage service operations effectively, ensuring that services meet the agreed-upon expectations and are delivered reliably.
  • Outcome: Now, TechCorp runs its IT services more smoothly, with fewer disruptions and increased service reliability.

Continual Service Improvement (CSI)

  • Problem: TechCorp could not identify and implement improvements in its IT service management.
  • Solution: ITIL training from Althris provided a framework for identifying areas for improvement and implementing changes, ensuring that services continue to meet changing business needs.
  • Outcome: TechCorp has adopted a culture of continual improvement, allowing it to adapt its IT services to evolving business demands and retain a competitive edge.

Hear It from Our Students


ITIL Foundation Information Pack

Do you require further information about our ITIL courses and solutions, whether you are a company or individual you can request the information you need below.

For Companies

ITIL Information Pack for Companies
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For Individuals

ITIL Information Pack for Individuals
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Why Choose Althris Training?

At Althris, we understand the learning and development challenges in the modern day business world. And we also know that no two businesses are the same. That’s why when you choose to work with us; you’ll find the very latest training services available, and tailored to you and your business needs.

From learning and development project support, expert contractors and training for agile and project management, we provide a variety of solutions that we have practised and perfected over the years.

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What makes us different?

“We take you beyond traditional training.”

That’s right. When you choose to work with us, we take you beyond the traditional training methods you have become accustom too. Just like the business world, training methods are ever changing and developing. We’ll work with you to adopt new approaches and techniques, helping you to achieve measurable and sustainable results.

We’re best known for our interactive initiatives, incorporating active learning and training games in our approach.

“We help our customers implement today and plan for the changes of tomorrow.”

Discover what we can do for you. Get in touch today

ITIL Training Dublin FAQs

Frequently Asked Questions

The new ITIL 4 is an upgrade from ITIL 3. Its focus: the changing technology landscape, agility, and digital transformation. The new material in ITIL 4 provides a practical and flexible basis to support organisations on their digital journey.

Axelos manages ITIL certification, a joint venture between the UK Government and Capita. It maintains the ITIL scheme in its entirety and oversees the development of new ITIL guidance.

ITIL 4 training equips you with knowledge of the new ITIL 4 foundation guidance and best practices in ITSM. Suitable for individuals seeking to understand and align with the ITIL framework and organisations looking to upgrade their IT services. Sign up now and take up the ITIL 4 challenge!

Yes, it is definitely worth getting ITIL certification. ITIL continues to be in demand and is one of the world’s most popular IT service management frameworks. Attending this ITIL 4 Foundation certification course, therefore, can significantly increase your career prospects in the IT industry.

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Althris Training

At Althris we have a proven record in delivering Project Manager and Agile Training.