ITIL4® – Specialist: Create, Deliver and Support Certification

ITIL 4 Specialist: Create, Deliver and Support Certification

Welcome to the official landing page for the ITIL 4 Specialist: Create, Deliver, and Support Certification. Designed for IT service management professionals, this course equips you with the expertise to enhance service creation, delivery, and support within your organization.

What is ITIL 4 Specialist: Create, Deliver and Support?

The ITIL 4 Specialist: Create, Deliver, and Support certification is a key component of the ITIL 4 framework, focusing on the integration of different value streams and activities to create, deliver, and support IT-enabled products and services. This certification delves into practices, methods, and tools to manage workflows and optimize service delivery.

Each student that passed the exam will be provided with an ITIL4® CDS certification and will appear on the ITIL4® Successful Candidate Registers.

What is included in the Online course 

  • Comprehensive Content: Engage with in-depth training materials covering all essential aspects of ITIL 4 practices for service management.
  • Flexible Learning: Access our interactive online platform with expert-led video lectures, downloadable e-books, and real-world case studies
  • Official Exam, Official Exam from PeopleCert
  • ITIL 4 Workbook: ITIL 4 Specialist: Create, Deliver and Support offical workbook


  • Foundation Level: ITIL 4 Foundation certification is required to enroll in this specialist course.
  • Experience: Professionals should have a basic understanding of IT service management principles and practices.

Who can benefit from ITIL?

This certification is ideal for IT service management professionals, including IT managers, service delivery managers, and support team members, looking to enhance their skills in creating, delivering, and supporting services that align with business goals

How can ITIL benefit your organisation?

Adopting ITIL practices can significantly improve an organization’s ability to deliver high-quality IT services, leading to:

  • Enhanced service efficiency and effectiveness
  • Improved alignment between IT services and business objectives
  • Demonstrable ROI through streamlined processes and optimized resource utilization

Topics Covered in the ITIL® Foundation Training

  • Key topics include:

    • improve existing processes
    • effectively manage IT teams
    • optimize value streams and workflows
    • align digital services with business strategy
    • improve how services are developed
    • integrate new technologies embed Lean, Agile, and DevOps ways of working.

Ideal Candidates for this training

This training is suited for professionals in roles such as IT Service Managers, Operations Managers, Quality Analysts, and anyone involved in the creation, delivery, and support of IT services.

ITIL®/PRINCE2®/MSP® is a registered trademark of AXELOS Limited, used under the permission of AXELOS Limited. All rights reserved.

PRINCE2® is a [registered] trade mark of AXELOS Limited, used under permission of AXELOS Limited.


Q1: What is the exam format?
A1: The exam is a closed book, multiple-choice format, testing your understanding of the course material.

  • 40 questions
  • Multiple choice
  • 28 out of 40 marks required to pass (70%)
  • 90 minutes
  • Closed book.

Q2: How long is the certification valid?
A2: The ITIL 4 Specialist certification expires after 3 years and must be renewed 

How do I get the ITIL Manual?

The e-book is available to you online after registering on the PeopleCert platform with our exam voucher.  You can also purchase a hard copy of the book in our bookstore. If you take a course with us there is a discount on the book. Contact us for the discount code. 

Can ITIL be used in an Agile Environment?

Yes, it can. ITIL has been redesigned with Agile and DevOps in mind. It provides tons of flexibility 

What next after ITIL Exams?

I think you need to gather your thoughts before making the decision about the next step and figure out what your position is now and your desired career goal. Is it going to be managerial or more linked to the technical side of strategy?

Advancing your ITIL knowledge and skills beyond the Foundation level means selecting further certification and ITIL Practitioner is the logical next step

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